Frequently Asked Questions

Carpets
Q) How often should carpets and furniture be cleaned?
Q) What is the best method of cleaning carpets and furniture?
Q) How long do I have to stay off the carpets and furniture after cleaning?
Q) How long should it take for carpets or furniture to dry?
Q) Will turning my heat up speed up the drying time?
Q) Are your products safe for children and pets?
Q) Do I have to leave the house while it’s being cleaned?
Q) Do I have to move all my furniture out of the rooms being cleaned?

Ducts
Q) Does cleaning my ducts really improve my indoor air quality?
Q) Can my ducts be cleaned if I have security, phone lines, or internet wires running through them?

Lawns
 Q) How can I control pet stains on my yard?
Q) Can my children or pets play on the yard after a weed control product has been applied?
Q) Why are the cores left on my lawn after I get an aeration?
Q) Is there a right and wrong way to mow my lawn?
Q) Why do you leave grass clippings on my lawn?
Q) Can you fertilize right after a core aeration or power raking?


Carpets

Q) How often should carpets and furniture be cleaned?

A) Typically carpets should be cleaned at least once every twelve months, while furniture should be cleaned every two to three years. Ultimately the choice is yours, but don’t make the mistake of waiting too long because carpets and furniture are always dirtier then they look. 
If you wait until they are visibly soiled and worn you may be disappointed with results. The life and performance of regularly steam cleaned carpets and furniture is about three times greater than those that are simply dry vacuumed alone.

Q) What is the best method of cleaning carpets and furniture?

A) There are many different types of cleaning methods. Each system has both advantages as well as disadvantages. It has been common practice within our industry to include statements and opinions about these advantages and disadvantages in advertisements. 
Unfortunately, most of theses statements are just opinions and are usually slanted in such a manner as to confuse or scare the consumer into believing something bad will happen to their carpet if they consider another method of carpet cleaning over the one they offer. This practice has resulted in a great deal of misunderstanding and confusion on behalf of consumers to the end that there is a general distrust in almost all carpet cleaners today. It is too bad that some companies in our industry have engaged in this type of negative advertising. The fact is that no carpet cleaning method was ever devised for the purpose of causing damage or to achieve poor results. All of today’s viable carpet cleaning systems have been designed to handle some general or specific cleaning problem. 
As professionals, we must understand the pros and cons of determining the best approach to the many situations we will encounter in the field. It is not hard to understand that the needs of a large institutional facility, with a limited and relatively untrained cleaning staff will differ from a restoration contractor that is involved in very complex and highly technical problems. Another important point to consider is that no carpet cleaning method is capable of cleaning a carpet by itself. There must be an operator. The skill of the operator is just as important to the outcome of the job as the method used, if not more so.
Most of the negative aspects of carpet cleaning methods can usually be attributed to operator error. It is not the steam cleaning method that shrinks, rots, or destroys carpets. It is not the shampoo or dry cleaning methods that leave the nasty sticky residues. It is the untrained operators that have not taken the time to educate themselves about the equipment, tools, and chemicals available to them. It is the careless operators that neglect proper equipment maintenance, take short cuts, or simple do not pay attention to what they should be doing to ensure proper and safe results. With this in mind, Super Value Carpet Cleaning has made it a priority to hire and train highly skilled emplyoees. People truly are our strength.

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Q) How long do I have to stay off the carpets and furniture after cleaning?

A) You can walk on the carpets immediately after cleaning, provided you wear clean in door runners or sandals. Socks or bare feet are not recommended until completely dry. Furniture should not be sat on until completely dry.

Q) How long should it take for carpets or furniture to dry?

A) The short answer is it varies. The longer answer is there are many variable involved in drying time. Variables varying from the thickness and grade of carpet or fabric, household humidity and type of finishing products applied all factor in. A thicker material will naturally absorb more moisture than a thinner one. 
Higher humidity results in slower evaporation, while finishing products such as stainguard or disinfectants need to dry naturally, and will take longer to dry. Typically a carpet can take anywhere from 6 to 24 hours depending on the afore mention variables. Furniture usually dries in half the time, 3 to 12 hours.

Q) Will turning my heat up speed up the drying time?

A) As noted above, household humidity plays a big role in the drying of your carpets or furniture. Turning up your heat can actually work against you by increasing the humidity in your home. Cool air and airflow achieved through fans, air conditioners (in the summer) or open windows are more effective options to accelerate drying.

Q) Are your products safe for children and pets?

A) All products at Super Value Carpet Cleaning are biodegradable and non-allergenic. The majority of our work is performed in residential homes, and therefore we must use the safest of products both for your family and our technicians. Safety always comes first at Super Value Carpet Cleaning.

Q) Do I have to leave the house while it’s being cleaned?

A) In most cases the customer remains in the home or business at the time of cleaning. The customer is free to move about the premises while we work. If the customer chooses to leave, we are completely bonded and insured.

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Q) Do I have to move all my furniture out of the rooms being cleaned?

A) Moving furniture is part of our service. Super Value Carpet Cleaning sends out two technicians to move and replace most furniture. We will move what is reasonable. Entertainment units, china cabinets, pianos, and bookcases will not be moved. We ask the customer to remove all small breakables, plants, and knick-knacks off of any furniture you would like moved. Electronics are the responsibility of the customer. Furniture is not disassembled, but is simply moved forward to clean behind and then moved back to it's original location with protective tabs placed under all wooden or metal legs. Furniture that lies flat on carpet with no air pockets must remain off the carpet until it is completely dry.


Ducts

Q) Does cleaning my ducts really improve my indoor air quality?

A) Allergy and disease causing dust, animal dander, mouse droppings, insects, dust mites, fungus, bacteria, mold and tobaco residue are just a few of the contaminants often found within household's duct work. Every time your fan goes on it forces these contaminants into your living environment for you to breathe. Regular cleaning of your household ducts will definitely improve the quality of your indoor air.

Q) Can my ducts be cleaned if I have security, phone lines, or internet wires running through them?

A) At Super Value we are aware that the modern home often has many cables or wires running through its duct work. To ensure safe cleaning, Super Value does not use brushes that may chop or sever internal wiring. Instead Super Value employs whip and skipper balls to swirl and bounce around in your duct work, safely dislodging all material for safe and thorough extraction.

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Lawns

Q) How can I control pet stains on my yard?

A) Those ugly dead spots your dog leaves behind are really just the urine containing too much nitrogen for the grass to break down in such a small concentrated space. There are two relatively simple options to deal with this, you can cut out the dead spot and water thoroughly before reseeding that area or simply use sod to replace the dead area. To avoid further problems try to water down the areas where your dog urinates right away to avoid the grass being 'burned' by the urine. It is commonly thought only female dogs cause this problem however male dogs have the same concentrate of nitrogen in their urine but they don't kneel and squat directly on the ground like female dogs instead generally preferring to urinate on obstacles like posts or trees.

Q) Can my children or pets play on the yard after a weed control product has been applied?

A) You should always allow the lawn to dry thoroughly before letting kids or pets play on it. If you are unsure about the directions for drying time for the product being used it is always safest to give your lawn 24 hours before activity can resume.

Q) Why are the cores left on my lawn after I get an aeration?

A) As the cores break down in about a week or two they will provide nutrients to your lawn however if you are insistant on removing them they can be raked up and bagged for an additional charge.

Q) Is there a right and wrong way to mow my lawn?

A) Yes. Alternate the direction in which you mow each mowing session. You will thereby prevent your grass from "getting into
a rut" (literally). If your lawn mower wheels pass over the same area
in the same direction each time you mow, they'll form ruts over time.
Switching lawn mowing patterns also wisely avoids having the lawn mower
blade beating at the grass in the same direction at every mowing.

Q) Why do you leave grass clippings on my lawn?

A) Leaving grass clippings on the lawn becomes a problem only if they are
too thick. If you mow the lawn before it gets overly tall, the grass clippings will not be sufficient to warrant raking. We have mulching lawn mowers to avoid this problem.

Q) Can you fertilize right after a core aeration or power raking?

A) Yes the aeration process greatly enhances the ability of the turf to recieve the fertilizer for optimum results however when power raking we would return in about a week to fertilize as the power raking process is stressful to your lawn so it needs a chance to recover.

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