Frequently Asked Questions

Carpets & Furniture

How often should carpets and furniture be cleaned?

Typically carpets should be cleaned at least once every twelve months to eighteen months, while furniture should be cleaned every one to three years. Ultimately the choice is yours, but don’t make the mistake of waiting too long because carpets and furniture are always dirtier then they look.

If you wait until they are visibly soiled and worn you may be disappointed with results. The life and performance of regularly steam cleaned carpets and furniture is about three times greater than those that are simply dry vacuumed alone.

What is the best method of cleaning carpets and furniture?

There are many different types of cleaning methods. Each system has both advantages as well as disadvantages. It has been common practice within our industry to include statements and opinions about these advantages and disadvantages in advertisements.

Unfortunately, most of theses statements are just opinions and are usually slanted in such a manner as to confuse or scare the consumer into believing something bad will happen to their carpet if they consider another method of carpet cleaning over the one they offer. This practice has resulted in a great deal of misunderstanding and confusion on behalf of consumers to the end that there is a general distrust in almost all carpet cleaners today. It is too bad that some companies in our industry have engaged in this type of negative advertising. The fact is that no carpet cleaning method was ever devised for the purpose of causing damage or to achieve poor results. All of today’s viable carpet cleaning systems have been designed to handle some general or specific cleaning problem.

As professionals, we must understand the pros and cons of determining the best approach to the many situations we will encounter in the field. It is not hard to understand that the needs of a large institutional facility, with a limited and relatively untrained cleaning staff will differ from a restoration contractor that is involved in very complex and highly technical problems. Another important point to consider is that no carpet cleaning method is capable of cleaning a carpet by itself. There must be an operator. The skill of the operator is just as important to the outcome of the job as the method used, if not more so.

Most of the negative aspects of carpet cleaning methods can usually be attributed to operator error. It is not the steam cleaning method that shrinks, rots, or destroys carpets. It is not the shampoo or dry cleaning methods that leave the nasty sticky residues. It is the untrained operators that have not taken the time to educate themselves about the equipment, tools, and chemicals available to them. It is the careless operators that neglect proper equipment maintenance, take short cuts, or simply do not pay attention to what they should be doing to ensure proper and safe results. With this in mind, Super Value Home Services has made it a priority to hire and train highly skilled employees. People truly are our strength.

How long do I have to stay off the carpets and furniture after cleaning?

You can walk on the carpets immediately after cleaning, provided you wear clean in door runners or sandals. Socks or bare feet are not recommended until completely dry. Furniture should not be sat on until completely dry.

How long should it take for carpets or furniture to dry?

Typically a carpet will take anywhere from 6 to 24 hours to completely dry, whereas furniture usually only requires 3 to 12 hours. However, it is important to note that the drying time does depend on many different factors. The thickness and grade of a carpet or fabric, household humidity and the type of finishing products applied all factor in to how long it will take to dry. A thicker material will naturally absorb more moisture than a thinner one and will increase the amount of time needed to dry. Higher humidity levels in a home results in slower evaporation and will also increase the length of drying time. Furthermore, finishing products such as a stain guard or disinfectant will add more moisture to the carpet or fabric and will need to dry naturally. This too will increase the drying time.

Will turning my heat up speed up the drying time?

As noted above, household humidity plays a big role in the drying of your carpets or furniture. Turning up your heat can actually work against you by increasing the humidity in your home. Cool air and increased airflow achieved through fans, air conditioners (in the summer) or open windows are more effective options to accelerate drying.

Are your products safe for children and pets?

Yes, all products at Super Value Home Services are biodegradable and non-allergenic. The majority of our work is performed in residential homes, and therefore we must use the safest of products both for your family and our technicians. Safety always comes first at Super Value Home Services.

Do I have to leave the house while it’s being cleaned?

No, in most cases the customer remains in the home or business at the time of cleaning. The customer is free to move about the premises while we work. If the customer chooses to leave, we are completely bonded and insured.

Do I have to move all my furniture out of the rooms being cleaned?

No,  Super Value Home Services sends out two technicians (in most cases) for each appointment, and they will move and replace most furniture. However, customers are asked to remove all small breakables, plants, and knick-knacks off of any furniture they would like to have moved. Items such as entertainment units, china cabinets, pianos, bookcases and electronics will not be moved and are the responsibility of the customer. Furniture is not disassembled, but is simply moved forward to clean behind and then moved back to its original location with protective tabs placed under all wooden or metal legs. Furniture that lies flat on the carpet with no air pockets must remain off the carpet until it is completely dry. If there is not enough room in the home to move the furniture that is flat, than the furniture will remain in place and we w
ill clean around it.

Do I need to vacuum my carpets before having them cleaned

Steam Cleaning gets down to the core and fibres of the carpets, but because our equipment is designed to get to the core and extract well over 80% of the water when we do the cleaning, it doesn’t pick up things that a vacuum is designed to get.

For best results for the steam cleaning, please give your carpets a light vacuum prior to us coming out to give your carpets the treatment they deserve.

Ducts

Does cleaning my ducts really improve my indoor air quality?

Yes, regular cleaning of your household ducts will definitely improve the quality of your indoor air. Every time your fan goes on it forces contaminants from your ventilation system  into your living environment for you and your family to breathe in. These contaminants range from allergy and disease causing dust, animal dander, mouse droppings, insects, dust mites, fungus, bacteria, mold and tobacco residue and these are just a few of the contaminants often found within a household’s duct work.

Can my ducts be cleaned if I have security, phone lines, or internet wires running through them?

Yes, we at Super Value Home Services are aware that the modern home often has many cables or wires running through its duct work. To ensure safe cleaning, we do not use brushes that may damage or sever internal wiring. Instead we use the whip and skipper ball method, which swirls and bounces within your ducts, safely dislodging a majority of the material for a safe and thorough extraction.

Lawns

How can I control pet stains on my yard?

There are two relatively simple options to deal with this, you can cut out the dead spot and water thoroughly before reseeding that area or simply use sod to replace the dead area. To avoid further problems try to water down the areas where your dog urinates right away to avoid the grass being ‘burned’ by the urine. Those ugly dead spots your dog leaves behind are really just the urine containing too much nitrogen for the grass to break down in such a small concentrated space.  It is commonly thought only female dogs cause this problem however male dogs have the same concentrate of nitrogen in their urine but they don’t kneel and squat directly on the ground like female dogs instead generally preferring to urinate on obstacles like posts or trees.

Can my children or pets play on the yard after a weed control product has been applied?

You should always allow the lawn to dry thoroughly before letting kids or pets play on it. If you are unsure about the directions for drying time for the product being used it is always safest to give your lawn 24 hours before activity can resume.

Why are the cores left on my lawn after I get an aeration?

As the cores break down in about a week or two they will provide nutrients to your lawn.

Is there a right and wrong way to mow my lawn?

Yes. Alternate the direction in which you mow each mowing session. You will thereby prevent your grass from “getting into a rut” (literally). If your lawn mower wheels pass over the same area in the same direction each time you mow, they’ll form ruts over time. Switching lawn mowing patterns also wisely avoids having the lawn mower blade beating at the grass in the same direction at every mowing.

Why do you leave grass clippings on my lawn?

Leaving grass clippings on the lawn becomes a problem only if they are too thick. If you mow the lawn before it gets overly tall, the grass clippings will not be sufficient to warrant raking. We have mulching lawn mowers to avoid this problem.

Can you fertilize right after a core aeration or power raking?

Yes, in fact it is the best time to have your first application applied to your lawn. Core aeration and power raking will enhance your lawn’s ability to receive the fertilizer and thus result in a healthier and greener lawn!

General

Why bother cleaning your home?

People In North America spend about half of every day inside their homes. In Manitoba, with our colder climate, this number is likely even higher. The cleanliness of our home can greatly impact our health. A healthy home can support wellness, while helping to prevent disease and injury. An unhealthy home can contribute to numerous adverse health outcomes and limit quality of life. There are many aspects of a home that make it healthy. The top 3 would probably be:
    1.    Keep it dry
    2.    Keep it clean
    3.    Keep it well ventilated

1) Water damage and resulting mold growth is always of concern. See our Flood/Water Damage page for more info.

2) When it comes to maintaining a clean home, carpet and upholstery should be very high on your list of items to professionally clean. Carpets should be professionally steam cleaned every 12-18 months, and upholstery should be done every one to three years. The frequency of cleaning will depend on how your family interacts with the carpets and upholstery. Homes with small children and animals will need to have them done more frequently than people living alone with no children or pets. Furniture and especially carpets are always dirtier then they appear. Carpet is in fact
designed to hide and capture dirt. Dust mites,fleas,insects,human hair and skin are some of the more common types of soil regularly found in furniture and carpet. Airborne carbon, tobacco and automotive exhaust also rank high in independent studies of types of soils found in our carpets and furniture. Over exposure to these type of contaminants can often contribute to a range of health problems from allergies and asthma to lung cancer (related to smoke and tobacco). A clean home, truly is a healthier home.

3) The ventilation system of your home acts as the lungs of your home. The air inside your ventilation system is the very air you in fact breathe. Having your ducts cleaned regularly not only reduces the presence of house molds, dust and allergens, but it can increase air quality and lower energy costs. In addition to cleaning your ducts regularly, having your furnace and air conditioner tuned up and cleaned will also add to both the cleanliness and efficiency of your home. As an added precaution, we also recommend having your dryer vent cleaned at the same time. Clogged or dirty dryer vents are often found to be the culprit of way too many house fires. Clean dryer vents will not only make your home safer, but more energy efficient as well.

A healthy home is clean, safe, well maintained and well ventilated. A healthy home is free of dust, dirt, mold, moisture and other household contaminants.

Thank you for taking the time to visit our site. We look forward to the opportunity to earn your business and working with you to make your home cleaner, safer and more energy efficient.

What is your cancellation policy?

At Super Value Home Services, we have a very fair cancellation policy! Because we’re flexible and offer same day and next day service, we give you a call the business day before to give you a time.

What this means to you is all you need to do is give us a call the morning before your appointment, if we need to reschedule. Life sometimes gets in the way though, we get that! If life gets in the way after you’ve received your appointment time, we just take a fee of $99.95, which acts as a credit for when the work is completed. That way you know we will be there for you for sure when you’re ready to have the work done. Any subsequent cancellations are still subject to a $99.95 fee, while leaving the $99.95 credit on file for you. Additionally, any contracted services that are cancelled prematurely are subject to a $99.95 administration fee.

What method of payments do you accept?

We accept cash, visa or master card.

Do we do residential and commercial cleaning?

We absolutely do. Despite our name Super Value Home Services, we clean commercial properties all the time. Same quality technicians doing outstanding work for our clients, whether it be at home or work!

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